Maintenance requests
The tenant maintenance request app your tenants never have to download.
Most tenant maintenance request apps ask tenants to download software just to report a leak. Doot skips that step entirely — tenants text the issue like they'd text a friend, and Doot handles everything from there: asking the right follow-up questions, reaching out to your contractor, and matching a repair window that works for both of them.
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How it works
1. Tenant texts the issue."The kitchen faucet won't stop dripping" is enough — no forms, no photo uploads required (though tenants can send one if it helps).
2. Doot reaches your contractor.It texts or calls whichever contractor you've saved for that category of job, and collects their earliest availability.
3. Doot matches the calendars.Tenant availability and contractor availability get matched automatically — no landlord relaying times back and forth between two people who don't have each other's number.
4. You approve, not babysit. You confirm the booking and see the full timeline — every text, every call — in one place. Doot never negotiates price or authorizes work on its own.
FAQ
What is a tenant maintenance request app?
It's software that lets a tenant report a repair and lets a landlord track it through to completion. Most require the tenant to download an app or create a portal login. Doot works the other way: tenants text the issue to a phone number, and Doot's AI takes it from there — no download, no account.
Do tenants need to download an app to submit a maintenance request?
No. With Doot, tenants text like they would text you directly. There's no app to install and no login to remember, which is why tenant adoption stays close to 100% compared to portal-based systems tenants tend to ignore.
How do tenants submit a maintenance request with Doot?
They send a text describing the issue to their landlord's Doot number. Doot asks any follow-up questions needed (what's leaking, is it an emergency), then starts coordinating with the assigned contractor automatically.
Can I use Doot alongside my current property management software?
Yes. Doot focuses specifically on maintenance coordination — texting tenants, calling contractors, matching availability. Many self-managing landlords run it alongside whatever they already use for rent collection, screening, or bookkeeping.