Privacy Policy

This Privacy Policy describes how Tambool LLC ("Tambool LLC," "Doot," "we," "us," or "our") collects, uses, and shares information in connection with the Doot service — including our website, apps, phone calls, and text messages (together, the "Service"). By using the Service, you agree to the collection and use of information as described in this Policy. If you do not agree, do not use the Service.

1. Who we are

Doot is a service operated by Tambool LLC. References to "Doot" in this Policy mean the Service operated by Tambool LLC.

2. Information we collect

• Account information: your name, email address, phone number, and business or property details you provide when you sign up or use the Service.
• Property, tenant, and contact information: property and unit details, tenant names and phone numbers, and contractor/vendor contact information that you provide or that we help coordinate on your behalf.
• Communications content: text messages (SMS) sent and received through the Service, recordings and transcripts of calls Doot places on your behalf, and messages you exchange with Doot's chat assistant.
• Payment information: processed by our payment processor, Stripe. We do not store full payment card numbers ourselves.
• Usage and device information: log data, IP address, browser and device type, and similar technical information collected automatically when you use the Service.

3. How we use information

• To operate and provide the Service — including coordinating maintenance requests, placing calls to contractors, and sending text messages to landlords and tenants.
• To communicate with you about the Service, including account, scheduling, and service-related messages.
• To process payments.
• To secure, maintain, and improve the Service, including evaluating the performance of the AI systems that power it.
• To comply with legal obligations and enforce our Terms of Use.

4. SMS and text messaging program

As part of the Service, Doot sends text messages to landlords and tenants — for example, to request availability for a maintenance appointment, confirm or update a scheduled repair, or relay account and service information. By providing your mobile phone number and using the Service, you consent to receive these text messages from Tambool LLC at that number, including messages sent by automated systems.

No mobile information collected through this text messaging program is shared with third parties, affiliates, or subsidiaries for their own marketing or promotional purposes. This does not include our service providers who help us deliver the messaging program itself (see Section 5), who are bound to use that information only to provide the Service to us.

5. How we share information

We work with third-party service providers who process information on our behalf to deliver the Service, including:

• Twilio — sends and receives text messages.
• Retell AI — places and manages AI-powered phone calls.
• Anthropic — processes language for the AI assistant and call/message content.
• Stripe — processes payments.
• Firebase / Google Cloud — authentication, hosting, and data storage.

We do not sell your personal information. We may disclose information if required by law, to protect the rights, safety, or property of Doot or others, or in connection with a merger, acquisition, or sale of business assets.

6. Call recording and transcription

Calls placed by Doot on your behalf may be recorded and transcribed so that we can report results back to you and improve the Service. Call recording laws vary by jurisdiction — some U.S. states require the consent of all parties to a call. You are responsible for ensuring your use of the Service, including any recording or transcription of calls you direct, is lawful in your jurisdiction and the jurisdiction of the party being called.

7. Data retention

We retain information for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or anonymize it.

8. Data security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.

10. Your choices and rights

You can opt out of text messages at any time by replying STOP. You can update or correct your account information within the Service, or contact us to request access to, correction of, or deletion of your information, subject to applicable law.

11. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice — for example, by posting the updated Policy with a new "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

12. Contact

Questions about this Privacy Policy? Contact us at marcher@yaswedo.com.